Scale

    AI Customer Support

    Scale Chat answers your Facebook and Instagram messages around the clock, from your own catalog and knowledge base.

    100+Projects Delivered5.0rating on Google
    AI Customer Support
    01 / 04

    Messenger and Instagram Direct

    What's inside

    What Scale Chat does.

    Scale Chat is our AI sales assistant for Facebook and Instagram. It answers customers in Georgian and English from the information you give it, collects leads, and brings in your team when a conversation needs a person.

    1. 01

      Messenger and Instagram Direct

      Connect your Facebook Page and Instagram account, and one assistant answers the messages on both.

      • Replies in seconds, day or night
      • Georgian or English, whichever the customer writes in
      • Understands photos and voice messages
    2. 02

      Answers only from your data

      Upload product information, FAQs and policies. The bot answers from them and does not guess.

      • Stock and prices come from your real catalog
      • Update the knowledge base yourself at any time
      • Test the answers in the Playground before going live
    3. 03

      Leads, orders and bookings

      In every conversation the bot collects contact details and what the customer wants, so your team calls people who are already interested.

      • Collected automatically, in every conversation
      • Takes orders and bookings, not only questions
      • Outside working hours it still takes the customer's contact
    4. 04

      A person steps in when needed

      When a conversation needs a person, your team gets an instant notification by Telegram or email and takes over.

      • Your team steps in only where it is needed
      • Routine questions never reach them
      • No developer needed to set it up
    How we work

    From sign-up to a live bot in about ten minutes.

    1. 01

      Create your account and bot

      Sign up with your email. Your workspace is ready straight away.

    2. 02

      Connect Facebook and Instagram

      Link your Facebook Page and Instagram account in a few clicks.

    3. 03

      Teach it your business

      Add your products, FAQs and policies to the knowledge base.

    4. 04

      Test, then go live

      Try the answers in the Playground, then switch the bot on and watch it work.

    What you get from day one.

    • A 7-day free trial, no card needed
    • Replies in Georgian and English
    • Facebook Messenger and Instagram Direct
    • Working hours you set for each bot
    • A Playground to test answers before launch
    • No developer needed
    The full stack

    What it's usually paired with.

    Goal · Organize my team and sales

    Replace spreadsheets and chat threads with a system shaped around how your team actually works.

    1. 01CRM SystemsLeads, deals and follow-ups in one pipeline
    2. 02Custom PlatformsDashboards, portals and internal tools built for your process
    3. 03You are hereAI Customer SupportAI that answers routine questions on Facebook and Instagram around the clock
    All services
    FAQ

    Frequently Asked Questions

    Straight answers before you get in touch

    A regular chatbot follows pre-written scripts. An AI agent understands free-form questions, answers from your business data, collects leads, and hands complex conversations over to your team.

    Yes. Scale Chat replies in Georgian and English, in whichever language the customer writes.

    On your Facebook Page (Messenger) and your Instagram account (Direct). You connect both from the Scale Chat dashboard, and one assistant answers on both.

    Scale Chat is live at ai.scale.ge. Create an account, connect your Facebook Page and Instagram, add your business information, and the bot can be answering customers in about ten minutes. No developer is needed.

    Yes. There is a 7-day free trial with no card required, and nothing is charged automatically. The plans and what each one includes are listed on ai.scale.ge.

    It hands the conversation to a person: your team gets an instant notification by Telegram or email and takes over. Outside the working hours you set, the bot takes the customer's contact details instead.

    Ready when you are.

    Try it free for 7 days, or talk it through on a 30-minute call.